Refund policy
Refund Policy
Last Updated: April 5, 2026
At Bludogie, we stand behind the quality of every product we ship. Please read this policy carefully before placing your order.
Our Return Eligibility
We only accept returns or exchanges in the following circumstances:
• Damaged items: The product arrived physically damaged or broken.
• Wrong item received: You received an item that does not match your order (wrong product, wrong size, wrong color).
We do NOT accept returns or exchanges for reasons such as change of mind, incorrect size selection, or buyer's remorse. Please review your order carefully before completing your purchase.
How to Request a Return
If your item qualifies under the conditions above, please contact us within 30 days of delivery at support@bludogie.com with:
• Your order number
• A clear photo or video showing the damage or incorrect item
• A brief description of the issue
We reserve the right to deny return requests that do not meet the above criteria or lack sufficient documentation.
Resolution Options
Once your claim is reviewed and approved (typically within 2–3 business days), we will offer one of the following resolutions at our discretion:
• A full refund to your original payment method
• A replacement item shipped at no additional cost
Refund Processing Time
Approved refunds will be processed within 3–5 business days after approval. Please allow additional time for your bank or card issuer to post the credit to your account.
Non-Refundable Items
• Items returned without prior authorization
• Items showing signs of use, wear, or damage caused by the customer
• Original shipping fees
Contact Us
For any questions regarding this policy, please contact our support team at support@bludogie.com. We aim to respond within 1–2 business days.